Here's the deal: they suck and they couldn't care less about customer service if they tried. Here's my story: I chose a dentist from their plan and went to him in good faith.
He said I had a pocket between my tooth and gum and that I needed a root canal. He performed the service improperly (unbeknownst to me at the time). After several months' worth of billing issues with this knucklehead I switched to a new dentist. He x-rayed the tooth in question and found that not only did I need another root canal, but the crown wasn't fitted properly.
Delta Dental denied the claim, saying that they only cover a crown every 5 years. As per the Delta Dental "customer service" rep's advice I disputed the denial and requested that Delta Dental go after the first dentist to recoup OUR monies and get this tooth handled properly. They took a look at this improperly fitted crown sitting on top of a still-infected tooth and decided that somehow this was my fault. So my dentist sends them information detailing the improper care .
. . I send them a certified letter explaining that the tooth doesn't fit right and is causing problems when I chew . .
. and they decide to let their buddy keep the money. They don't care about me or my dental health. Only the premiums.
I'm paying $100/month for a dental company that not only keeps crappy dentists on their plan, but also fails to support their paying customers. I CAN'T WAIT UNTIL THE NEXT OPEN ENROLLMENT TO KICK THIS BUNCH OF WORTHLESS MONEY-GRUBBERS TO THE CURB.
Product or Service Mentioned: Delta Dental Dental Service.
Reason of review: Bad quality.