I am a Delta Dental client. I have received multiple letters claiming I owe unpaid premium payments.
I called and spoke with a rep and emailed a screenshot of my bank statement showing all premium payments have been made. The following month I get another letter claiming I owe an additional payments. I was placed on an EXTENDED hold.
When a rep finally answered and asked for my name and account number (again) and then disconnected our call. Worst customer service I've experienced in a long time.
Product or Service Mentioned: Delta Dental Health Plan.
Reason of review: Problems with payment.