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I am a Delta Dental client. I have received multiple letters claiming I owe unpaid premium payments.

I called and spoke with a rep and emailed a screenshot of my bank statement showing all premium payments have been made. The following month I get another letter claiming I owe an additional payments. I was placed on an EXTENDED hold.

When a rep finally answered and asked for my name and account number (again) and then disconnected our call. Worst customer service I've experienced in a long time.

Product or Service Mentioned: Delta Dental Health Plan.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Apr 03, 2017.
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You pay for their insurance and then when it's time for them to pay what the benefits say you should have then make up a reason not to pay. They paid only $500 of the $1000 orthodontic benefit saying they only pay half of it upon the service being rendered then they pay half a year later.

So therefore, if you have changed jobs and don't have the insurance anymore they don't pay the other $500 even though the service was done while you had the insurance. TOTAL RIPOFF


I am investigating Delta Dental. I am a author and journalist.

They will be exposed. They are thieves and criminals.

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