I had a root canal performed on November 23, 2011. I paid $231 out of pocket at the time that the service was rendered. Delta was supposed to cover the remaining balance of $720.
,102 claim denied
Approximately one month later, the dental office contacted me to indicate that the claim was denied by Delta on the grounds that they were not my primary insurer. I contacted Delta to find out why they have another insurer listed when indeed they are my sole provider, and after spending nearly a half hour on the phone, was told that it was an internal error and would be corrected.
I was contacted by the dental office again in January 2012 indicating that they had still not been paid. I again contacted Delta, and was told the exact same thing as my original call in December, and it would be taken care of. Following up in February, I was told that the status of my account has still not changed, and the bill has not been paid.
I am going to have to pay the balance out of pocket or go to collections. In my opinion, this is criminal. The insurance account has been paid promptly by my employer for the past 8 years, yet Delta refuses to rectify their error and honor the terms of the policy.
The end result for me will be no different than if they were to pickpocket my wallet and remove $720. Meanwhile, the temporary filling in the tooth is deteriorating, and I will be forced to pay for a crown out of pocked or lose the tooth.
If given a choice between Delta and any other carrier, chose the latter. It may actually be wiser to save the money that you would spend on Delta insurance premiums and pay cash out of pocket.
Review about: Delta Dental Dental Crown Service.