I signed up in Sept.after selecting a dentist from their list, it was efcv.
10/01/16. Made an appt. 10/03/16 and found the dentist was not in the network and I rcvd outside network benefits. They are not paying for anything.
Called and notified one of their reps that at the time of enrollment; the dentist was on the list; she informed me, "well he's not now" and you will receive outside network benefits.
I told her I wanted to cancel and she informed me that I would still have to pay for the 12 months I signed up for.They are crappy and the customer service reps have an attitude.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of cust svc and lack of ethics and customer service and lack of ethics. Please immediately contact the author of this review to discuss "poor cust svc & not as described. how can a dentist be in ntwk at enrollment & out after you enroll." of delta dental dental insurance and associated monetary loss in the amount of $350. Delta Dental needs to "cancellation. do not want to do business with a company i cannot trust. the dentist was on the selection list when i enrolled. after enrollment he's out of network and i am hooked for 12 months. this is totally unethical" according to poster's claims.