Delta Dental
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble dipped
- Got run around
- Contact with company terrible
Preferred solution: Full refund
Wont pay bill
we have dental for many years and rarely used. went to dentist this year and had to pay entire cost because delta said we had no coverage.
after many phone calls delta said it was paper mistake. i was never reimbursed. 2nd dental visit cost 1410.00 for root canal. that was in april.
its now middle sept and they havent paid.
I had to once again pay rntire bill out of pocket. horrible insurance co.
Absolutely horrible
Preferred solution: Full refund
User's recommendation: Don’t use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boston, MassachusettsHorrible Customer Service
I'm a new customer, my coverage starts June 3, 2021, they took my monthly payment when I purchased my plan and I received an email that they would send me a link to register my account online. I never received it, so I called, 8 different times and finally spoke to someone and got it.
Furthermore, I started to register my account and another message was displayed and said we will send you a link to complete your registration, never received it. The only thing I receive daily is Welcome to Delta Dental, Login to review your account, set up your profile, payment method, etc. Every day, I receive an email with an invoice attached. I've sent emails to every person listed in Contact Us, not one has ever been answered.
Forgot about calling them, if you get a live person they don't speak good English, loud background noise and if your question is too difficult for them to solve, they simply hang up on you. How can you do business with them when you can't even register your account and set up my profile, payments, etc. I should have paid attention to the reviews online and my Dentist suggestion. She is recommended not to purchase dental coverage through them.
In closing, don't purchase a plan with Useless Delta Dental. She is not very fond of Delta Dental.
- Ok basic care - minimal
- Horrible company to try to contact
- Poor customer service
- Very seldom do they answer the phone
Preferred solution: Simply send me the link to register and set up my online account - Simple enough!
User's recommendation: Don't Ever Buy a Dental Plan With Them.
Anger
User's recommendation: Forget about Delta Dental. Wait for medicare to include dental coverage this year.
Dentist would not return calls - No change allowed till 1st of month
- Large provider network
- Customer service is dismal
- Policy trumps common sense
- Providers are more important than paying customers
Preferred solution: Let others know what DELTA DENTAL service is really like.
User's recommendation: Look elsewhere. Customer service is not a trait DELTA values.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service..few benefits
I cancelled my insurance with them... they are refusing to pay.... just the more reason they are a crooked company...
- Ok basic care - minimal
- Lie to you and make you think routine services are covered
- Lousy coverage
Preferred solution: Full refund
User's recommendation: do not sign with them...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContact info not available
- Ok basic care - minimal
- Do not handle difficult dental issues
- Only have providers who are in a corporation
- These providers up sell hard to get reimbursements from dd
Preferred solution: call me to finish answering the question i have
User's recommendation: don't count on talking to them once you have an issue.
They've lied.
User's recommendation: never do business with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for a deseased person
- Refused to refund when i asked them
- Knowledge of representatives
- Having to call them everyday
Preferred solution: Full refund
User's recommendation: They take your money and their dentist won't call you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fate, TexasDelta Dental is a series of unrelated companies
- Does not honor plans from other states
Preferred solution: Let the company propose a solution
User's recommendation: Understand that Delta Dental does not honor plans from other states
Trying to pay a bill over the phone, no way of getting ahold of them, it gives me the idea, i may have been paying for over a year thinking it is legit and just wasting my money
Completely frustrated
User's recommendation: do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAARP delta dental
Preferred solution: Deliver product or service ordered
User's recommendation: Just because it is endorsed by AARP make this a good dental plan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelta Dental Keep Helping my money from my bank even if after my membership was cancelled
- Refused to refund when i asked them
Preferred solution: Tell my bank- b
User's recommendation: Beware of Delta Dental
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I thought I read that the Basic Delta Dental plan does not cover most dental procedures. They cover maintenance procedures like fillings X-rays, and other dental care procedures that are preventative only.
I am due for an extraction in 2 days and got my card yesterday. My plan doesn’t cover dentures nor extractions. I also have Medicaid and was told that if I qualify for Medicaid then my extractions and dentures will be covered under .Medicaid. Why do I need Delta Dental then?
Mine is considered an advantage plan. A rotten plan. All advantage plans are junk plans that you pay through the nose per month plus a deductible and co-pays. They are a for profit plan.
Get ready folks, this is what the House of Representatives is shooting for. They want you to pay for most dental procedures and I don’t believe they cover pre-existing conditions. Between your monthly premium payment you also have a co-pay and a deductible. It’s all profit based.
I asked my dental plan if my extraction was covered and they said “no”. I asked if they will cover my dentures and they said “no”. Good thing I qualified for Medicare and Medicaid because Medicaid covered dentures and extractions. I was doing fine for years and out of nowhere I get hit with this.
What a waste. It only helps the insurance companies from having to cover dental other than maintenance costs. A dollar saving plan for insurers. No deal here.
You have to pay the price for maintenance procedures that are preventative only. Forget extractions and dentures and posibly root canals.