Delta Dental
Reviews and Complaints
Website sux
Terrible service
- Ignorance of the customer rep
- Having to call them everyday
Preferred solution: Full refund
Plan signed up for was changed to a sorry plan
Delta Dental? Save Your Money
Delta Dental - Health Plan Review
I am a Delta Dental client. I have received multiple letters claiming I owe unpaid premium payments.
I called and spoke with a rep and emailed a screenshot of my bank statement showing all premium payments have been made. The following month I get another letter claiming I owe an additional payments. I was placed on an EXTENDED hold.
When a rep finally answered and asked for my name and account number (again) and then disconnected our call. Worst customer service I've experienced in a long time.
Can't cancel deceased parent
Extreme run around for simple questions. Very limited providers
Preferred solution: Let the company propose a solution
Worst Insurance company ever to deal with!!!!!!
S-l-o-o-o-o-o-o-o-o-w Payment & Dead Back Office
Delta Dental - Dental Crown Service Review from Lindale, Texas
What a rip off
Preferred solution: Full refund
Delta Care USA is a total rip off
So my employer switched us over to Delta Care this year. Delta care apparently does not accept my old dentist whom I saw through With Delta Dental.
TELL ME WHY DID THEY CHANGE KEEP CALLING IT DELTA if it is not associated with DELTA DENTAL. THEY SHOULD SEND US A LETTER INFORMING THOSE WHOM DENTIST THEY ARE UNWILLING TO PAY FOR, AND TELLING US WHO WE NOW SEE. THIS FEELS LIKE I LIVE IN A COMMUNIST STATE (i.e. A PLACE WITHOUT CHOICES).
THANKS AGAIN OBAMACARE!!! I HATE YOU!!!
WHAT A COMPLETE RIPOFF.
PPO Dentist
During sales call which Delta Dental records, they confirmed Dr. Katherine Raymond accepted their maximum contract amount aka their PPO plan.
Not until after service done and grace period expired did I find dentist did not accept PPO but instead a higher costs plan. When questioning and appealing this, two supervisors noted those calls can be accessed. Then after being stonewalled on this, the call was DELETED! Filed complaints with Ohio Attorney General, CSD-0046356, and Better Business Bureau.
Their response was double talk and even making up pre-estimates that I only received one after the grace period. Insurance through AARP which was not help in claim!
Delta Dental - ***
- Customer service and lack of ethics
- Cust svc and lack of ethics
- Bad customer service and no ethics
Preferred solution: Cancellation. Do not want to do business with a company I cannot trust. The dentist was on the selection list when I enrolled. After enrollment he's out of network and I am hooked for 12 months. This is totally unethical.
Horrible and Incompetent Customer Service
Preferred solution: Let the company propose a solution
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Delay and Deny.Delay and Deny.Delay and Deny.Call your state insurance commission. The state insurance commission will investigate and fine them. That is where your monthly premium will go - in fines to Delta Dental.You will not get dental care.Their company name needs to be changed to "Delay and Deny Dental"
All I can say is Delta dental read your reviews for the public that pays you including myself. This company raises rates constantly, horrible customer service.
People write in for a reason, that being to warn others. Not saying other dental insurance companies are any better. There are also hair raising experiences with many other carrier.
It's not right for these issues to be ignored and unresolved. That's our medical system!